出口客服岗位职责

出口客服是做什么的?本文提供出口客服的岗位职责例子,包括详细的工作内容及任职要求。

1.负责海外代理的询价报价；

2.将操作进程及时与海外代理沟通反馈；

3.货物出运后的跟踪及异常处理，与代理的协调沟通；

岗位要求：

1. 三年以上空运出口客服经验，能与国外代理沟通；

2. 有良好的协调能力;

2. 大学本科学历；；

3. 英语听说读写良好;英语要求大学六级

5. 居住祝桥镇附近优先考虑；

6. 班车接送：虹口、杨浦、长宁三条线路。

一、工作内容：负责国际空运进出口的跟单工作。1、接受客户委托，安排定舱和下达作业部门货物的作业指令，联系海外代理，对货物进行全程的监控以及相关应收、应付费用的确认和录入；2、解答客户的咨询；3、和代理、客户进行费用确认。二、任职要求：1、全日制本科以上学历，英语CET-6（读、听、写熟练）；2、相关物流行业1年以上工作经验；3、有较强的责任心和敬业精神，做事严谨细心，思路清晰敏捷，具有良好的沟通表达及协调能力。三、薪酬待遇：1）月均收入5500-6000元；2）五天工作制，大小周末（加班费另计）；3）超产奖等效益奖金；4）定期体检、旅游、羽毛球、儿童节、***节、困难补助等福利；

职责：

负责海运出口操作

职位要求：

1.大学专科及以上学历，大学英语四级以上。

2.物流，外贸相关专业。

3.有相关工作经验优先。

4.有较好的语言表达能力，思维清晰，沟通能力强。

5.性格开朗，具有良好的团队合作精神。

6.能够承受一定的工作压力，工作积极主动，认真负责。

Key Accountabilities:
1. Handle customers’ bookings for airfreight export via emails, faxes or phone calls.
2. Create HAWB in ETMS timely with all related data required & set up goods pick-up
3. Coordinate with Air Export consol planner for space booking with airlines.
4. Assist with customers’ inquiries and provide support for local handling charges quotations via email, where necessary.
5. Follow up on air export shipments and ensure timely arrival and delivery to consignee.
6. Provide flight details and ensure timely feedback to customers on freight status.
7. Ensure that any discrepancy / offloading related to shipment is reported to shippers and destination offices promptly.
8. Be familiar with customers’ profiles and handling requirements to ensure 100% compliance in view to achieve 100 % customer satisfaction at all times.
9. Respond to customer complaint and query with a sense of urgency and suggestion solution or improvement plan whenever possible.
10. Develop good rapport with both external and internal customers.
11. Ensure all data are entered into ETMS timely and accurately.
12. Ensure timely creation & updates for specific customers’ DLSOPs.
13. Ensure timely update of AIRRTS into ETMS.
14. Prepare and submit reports timely whenever required.
15. Assist accounts department with any export bills issues.(A/R payment etc)
16. Sorting EVF & return to customer within time frame required (15 days)
17. Take up additional tasks as required to meet department’s needs

Working Conditions:
1. No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
2. Good working conditions, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.