客户服务顾问岗位职责

客户服务顾问是做什么的?本文提供客户服务顾问的岗位职责例子,包括详细的工作内容及任职要求。岗位职责

1、负责解答手续办理进程情况（保险，延保，金融）；

2、负责相关部门沟通联系，收集所需资料，完成相应工作；

3、负责解答客户流程的相关问题。

4、完成领导布置的其他工作。

 

Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service;

Accurately track client details and requests using CRM systems;

Understand Moncler client’s needs, experiences and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders;

Work to improve Client Service processes, communication, tools at a regional level

Responsible for client service for e-commerce/digital campaign or ongoing project

 

 

 

 

Chinese native speaker with excellent communication skills

Proficient in English and Cantonese with both excellent verbal and written skills

3 years experience in a Customer Service role, e-commerce experience preferred

Natural flair for dealing with people, empathy and intuition

Action-oriented and drive for results, excellent team player

Proficient with the use of computer and software applications

Be really passionate about the fashion industry

Previous international experiences both in professional and non-professional contexts are considered a plus